Client Services

1. ORDERS

Orders are approximately processed within 48 hours of payment, and 72 hours on weekends. For orders that must be accompanied by CITES documentation, the shipping date may vary (see section 2. SHIPPING).

The order processing procedure begins when you receive confirmation of purchase by email. Once the order has been sent, the customer can request via e-mail (amministrazione@ghiblisrl.com) the tracking code of the shipment.

With this number you can access the reference site of the courier used to monitor the status of your purchase until the time of delivery.

2. SHIPPING

Ghibli offers an international service, designed to guarantee the customer a wide range of unique products to choose from comfortably. The shipping costs will be calculated based on the total mass of the package and the country of dispatch to be selected at time of order.

Shipping is FREE in Italy.

For Extra-EEC shipments, if they are precious materials (python and crocodile) delivery times may vary because the package must be accompanied by CITES documentation.

The CITES (Convention on International Trade in Endangered Species) certifies that the exotic hides used by the company are regularly purchased in farms and is necessary to export the product to non-EEC countries.

The products that must be accompanied by CITES need about ten days to complete the documentation and visit customs and control at the C.F.S (State Forestry Corps). So as already written delivery times are subject to change, with actual dates communicated by the company.

Taxes and customs clearance fees are charged to the customer.

If the customer has his own forwarder, he must explicitly communicate it by adding a note when completing the order, specifying the shipper with telephone numbers and complete addresses or contacting the company.

Ghibli is not able to guarantee deliveries on holidays.

Ghibli is not able to ship to PO boxes.

For shipments to Russia contact the company.

Ghibli is not able to guarantee shipments in the month of August.

Our trusted courier is the TNT.

If at the time of delivery the packaging of the goods were to be seriously damaged, please affix the words “ACCEPTING WITH RESERVE OF CONTROL” on the delivery receipt and contact the company within twenty-four hours describing any damage to the packaging.

In the event that the customer refuses delivery to the courier, the return costs will be charged to the customer.

3. 2. GENERAL CONDITIONS OF SALE

The sale of products on our website “shopb2bghiblisrl.com” is governed by these General Conditions of Sale.

The products purchased on shopb2bghiblisrl.com are sold directly by Ghiblisrl, company registered in the Register of Companies number FI553439, tax code VAT number 01345750507 with headquarters in Via Palagina 45 / P Ponte a Cappiano – Fucecchio (Florence) Italy.

All products sold by Ghibli are 100% Made in Italy certified items.

The statements on this site are made according to the best of our knowledge and good faith.

By accessing this site, you accept without limitation or reservation the following General Conditions of Use of the website that can be viewed or printed.

For specific information regarding orders, shipping and anything else, please contact the company at the telephone number 0571 297961.

3.1 PRODUCTS

The Ghibli products are unique items, which means that even if there are two available pieces of the same article and color there may be slight variations in nuances as Ghibli paints each and every real leather by hand. Each item is accompanied by a 100% Made in Italy warranty and the certified genuine leather / genuine python / true crocodile.

Your purchases will be equipped with a cloth bag to store the product or box with logo for accessories and small leather goods.

3.2 PRICING POLICY

Prices shown in the online shop area include VAT included. Transport costs are excluded, which will be applied, if due, when the order is completed. Product prices may be subject to updates.

If available, only a discount, a promotional code or a single offer are applicable for each order. Discounts on shipping costs are not applicable. If you have a discount coupon, you can enter it in the report of your order BEFORE checking out the appropriate input field. If the promotional code is valid (note the expiry date on your coupon) you will be able to see the updated total.

The discount code is not applicable to items already on sale and can not be combined with other coupons.

Ghibli periodically offers discount campaigns.

3.3 BILLING

For each order the bill will be issued and / or DDT (Transport Document). The invoice can be used as a document certifying the validity of the guarantee.

3.4 WARRANTIES AND REPAIRS

Items purchased regularly on shopb2b.ghiblisrl.com have a 6-month warranty, which is valid for the purchase invoice. Ghibli reserves the right to not recognize under warranty articles used improperly (with burns, burns, cuts, wear due to extreme weight overload, mistreatment of the product, etc., etc.)

The customer must first contact the company, sending to ghibli@ghiblisrl.com or info@ghiblisrl.com photos of the damaged product after which the damage will be assessed and any guarantee acknowledgment or the cost of the repair will be charged.

Items purchased with the discount are neither refundable nor refundable. Ghibli does not permit more than one change of goods.

3.5 RIGHT OF WITHDRAWAL

If the Ghibli customer is not satisfied with the product he / she can take advantage of the right of withdrawal within 14 days from the moment in which the physical possession of the last good is acquired.

To exercise the right of withdrawal, the customer is required to inform the company and fill out the return form (click here for download return form). To comply with the withdrawal deadline, it is sufficient that the customer sends the communication concerning the exercise of the right of withdrawal before the expiry of the 14 days.

After that the service can no longer be applicable.
The return must first be approved.

BEFORE MAKING A REQUEST FOR RETURNS make sure that all these conditions are present: the tag must still be attached with its own warranty seal, the product must not have been used absolutely, all the accessories supplied with the product (shoulder straps, handles, gaskets etc. etc.) including any gifts, must be returned with the product in its original packaging.

Any changes of goods or refunds will be made at the time the returned product is viewed by the company.

If the product shows signs of wear and / or does not show up as shipped, the company reserves the right to reimburse or exchange goods.

The return may include a product change, a voucher or a refund.

Return costs are charged to the company only for Italy and CEE.

For any returns from non-EEC countries contact the company.

CAN NOT be returned: customized products, customized products or with specific modifications requested by the customer.

3.6 TYPES OF PAYMENT

At the moment Ghibli offers three types of payment:

  • BANK TRANSFER
    At the end of the purchase procedure you will be automatically provided with the bank details to make the transfer.
    The order will be put on standby for a maximum of 72 hours (3 working days) waiting to receive by fax or email the copy attesting the payment. The fulfillment of the order will arrive at the moment in which the transfer will be accredited. After 72 hours if no payment has been received, the order will be canceled.
  • MARK
    The cash on delivery option is valid only for Italy. This option is available at the end of the purchase procedure. In order to start processing the order, our administration will contact you to confirm the choice of payment made. The mark has an addition of 5 euros for the service.
  • PAYPAL
    The PayPal payment option is available at the end of the purchase process. It will be routed directly to the PayPal link so as to complete the payment securely.

4. CONDITIONS OF USE

Ghibli is committed to making a service as accurate and accurate as possible, but may inadvertently inadvertently misinterpret technical, and / or typographical errors.

Ghibli reserves the right to make changes and corrections to the site whenever necessary and without prior notice.

The customer must remember that he will be solely responsible for the use of Ghibli and its contents. Ghibli, in fact, can not be held responsible for the use not in compliance with the laws in force, the website and the contents of each of its users, without prejudice to liability for willful misconduct and gross negligence. In particular, the customer is the only one responsible for the communication of incorrect information and data, false or related to third parties without the latter having given their consent, and in consideration of incorrect use of the same.

The user is responsible for the safekeeping and correct use of their information, including the credentials that allow access to the reserved services

5. PRIVACY

See more detail on Privacy Page

This policy on the use of cookies is applied to the site shopb2b.ghiblisrl.com (here called “Ghibli Shop”), to all its pages, on third-party platforms (for example, Facebook, YouTube and Google) and to applications that are accessed or used through this website. By using the site, you are consenting to our use of cookies in accordance with this Cookie Policy.
If you do not consent to our use of cookies in this way, you must set your browser appropriately. If you decide to disable cookies this may affect the user’s experience while on our site.

The table below summarizes the different types of cookies that the site uses, together with their respective function.

 

CHE COSA SONO I COOKIE?

Cookies are computer files or partial data that can be saved on your computer (or other enabled devices, such as smartphones or tablets) when you visit a site. Usually a cookie contains the name of the website from which the cookie comes from, the ‘vital life’ of the cookie (ie how long it will remain on your device), and a value, which is usually a randomly generated unique number.

WHAT DO WE USE COOKIES?

Ghibli Shop uses cookies for technical needs of the site, to collect anonymous statistics that allow us to understand how many people visit the site to other non-personal information (google) and for scripts to share pages and articles (facebook, twitter etc).
Ghibli Shop is not able to identify you personally through this information.
What types of cookies do we use?
The type of “Technical” cookie that Ghibli Shop uses is a “persistent cookies“.
A “persistent cookies” remains on your device for longer or until you manually delete it (how long the cookie remains on your device will depend on the duration or ‘life span’ of the cookie in question and the settings of your browser).
Cookies used

PERFORMANCE AND STATISTICS

These cookies are cookies of third-party services and help us to understand how users interact with our website by providing information on the sections visited, the time spent on the site and other statistics that do not identify you as an individual. All data is collected and aggregated anonymously.

FUNCTIONALITY

These cookies allow our websites to remember the choices you make to optimize the functionality of the site. The information that is collected by these cookies does not include personally identifiable information. If you do not accept these cookies, the performance and functionality of the website may be impacted and access to the contents of the site may be limited.

HOW CAN I DELETE COOKIES?

Most internet browsers are initially set to accept cookies automatically. You can change these settings to block cookies or to warn you that cookies are being sent to your device. There are several ways to manage cookies. Please refer to the instruction manual or the help screen of your browser to find out how to adjust or change your browser settings.
If you disable the cookies we use, this could affect your experience while you are on the site, for example you may not be able to visit certain sections or receive any errors.